Terms and Conditions

1. Identity and scope

These terms govern use of the website and services provided by Gonçalo Garcia Soares, a sole trader operating under the Laro brand with professional address at Venda dos Moinhos, 3230-025 Cumeeira, Penela, Coimbra, Portugal, registered under Portuguese tax number (NIF) 274156385. Contact us at geral@laro.pt or +351 931 063 911.

If these terms differ from an accepted proposal or contract, the specific document prevails, subject to mandatory consumer rights.

2. Proposal and contracting

Website information and an enquiry do not by themselves form a contract. Service begins after Laro confirms availability and the customer accepts a written proposal or contract.

The proposal identifies the property, service area, frequency, checklist, total price and applicable taxes, travel or extra costs, payment terms, start date and any special conditions.

3. Free introductory visit

The introductory visit is free and without obligation, subject to the service area, availability and safe access. Its purpose is to understand the property and prepare a proposal. It is not a recurring visit, security patrol, technical inspection or certification.

Centro Local

Centro Local is a free promotional ranking based on verified visitors. A position only reflects visits counted on this website; it is not a recommendation, certification or assessment of a business's quality.

Anyone submitting a business confirms they may use its name, logo, description and link. Laro may correct, hide or remove duplicate, misleading or unlawful content, artificial traffic and fraudulent counts.

4. Nature of the service

Laro performs scheduled visits and visual, practical checks of the agreed points in accessible areas, then sends photographs, observations and alerts.

Laro is not a security or alarm company, estate agency, contractor, technical maintenance company or certified inspection body. The service is not continuous monitoring and cannot guarantee that theft, faults, leaks, weather damage or other incidents will be prevented or immediately detected.

5. Customer responsibilities

• confirm that you are the owner, an authorised representative or otherwise entitled to contract the service and grant access;
• provide accurate information, emergency contacts and clear instructions;
• disclose alarms, animals, hazards, works, unsafe areas, dangerous materials and people with access;
• ensure keys, codes, gates, paths and required equipment work safely;
• maintain any insurance, utilities, alarms and technical maintenance you consider appropriate.

6. Keys, codes and access

Keys and access instructions are used only to deliver the service and are handled confidentially. Delivery, identification and return are agreed with the customer. Laro must be told immediately about changes or suspected unauthorised access.

7. Visits, reports and app

Laro uses reasonable care and follows the agreed checklist. A report describes only what was visible and accessible at the time; it is not technical advice or a guarantee of the property’s complete condition.

Photographs, reports and notifications may be provided through the app, WhatsApp or email. Delivery may be affected by network, device or third-party service failures.

8. Incidents and third-party services

If an urgent issue is found, Laro will try to contact the customer or nominated contact. Third-party call-outs, repairs or travel require authorisation and are paid by the customer unless otherwise agreed. In an emergency involving immediate risk to people or significant property damage, Laro may take reasonable and proportionate steps, including contacting public or emergency services.

9. Prices and payment

Website prices relate to the stated plans. Additional charges may apply depending on location, size, access conditions or extra requests; before contracting, the proposal always states the total price.

Payment methods and deadlines appear in the proposal or invoice. Non-payment may lead to suspension of future visits after notice, without affecting amounts already due.

10. Scheduling, changes and termination

Visits are arranged under the selected plan and accepted conditions. Customers should give as much notice as possible of changes. Unsafe access, severe weather, technical unavailability or force majeure may require rescheduling.

Duration, renewal and cancellation terms appear in the proposal. Either party may terminate for serious breach, risk to people or property, or continued inability to deliver the service, subject to applicable legal rights.

11. Consumer withdrawal

Where a customer is a consumer and the contract is concluded at a distance or away from business premises, a statutory 14-day withdrawal period may apply. If you expressly request service to begin during that period, you may have to pay a proportionate amount for work already performed. The right may end once the service has been fully performed where the legally required express request and acknowledgement have been given. Applicable instructions will be provided before contracting.

12. Liability

Laro is responsible for breach of its obligations as provided by law. Without limiting mandatory rights, Laro is not responsible for hidden defects, inaccessible areas, incorrect customer information, events between visits, utility, alarm or network failures, or acts of third parties not caused by Laro’s breach.

Nothing in these terms excludes liability that cannot legally be excluded or limited.

13. Content, brand and website

The Laro name, logo, copy, photography and website design are protected and may not be copied or commercially used without permission. Customers retain rights in their data and images and grant Laro only the use needed to deliver and document the service.

14. Personal data

Personal-data processing is explained in the Privacy Policy, which forms part of the information applicable to the service.

15. Complaints and consumer disputes

Please first email your complaint to geral@laro.pt so we can try to resolve it directly. You may also use Portugal’s Electronic Complaints Book.

Where legally applicable, consumers may contact the Consumer Dispute Arbitration Centre for the Coimbra Region, without prejudice to another competent body or one identified in the contract.

16. Governing law and changes

Portuguese law applies, without prejudice to mandatory consumer protection rules. The current version is the one published on this page. Material changes affecting an existing contract will be communicated through the agreed channels and will not remove rights already acquired.